Operations and Finance Manager

Long Term / Short Term	Long term	Classification	Level 15
Duration	24 months with the possibility of extension to 2030	Reports To	Operations Director
Location	Hanoi Vietnam	Child Protection risk assessment	Incidental or minimal contact

Palladium

Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, people’s lives.

Aus4Adaptation (the program) is a partnership between the governments of Australia and Vietnam to work together in responding to the challenges of climate change facing the Mekong Delta in Vietnam. It complements other investments that Australia has already made in climate change adaptation.

Purpose of Position

The Operations and Finance Manager works within the program’s Operations Team and is responsible for the day-to-day implementation of the program’s operational and finance management requirements, and ensures that the program complies with contractual obligations, Vietnam legislation, the Company’s policies and procedures and the Client’s rules and regulations, including the program’s Operations Manual.

The role supports the program’s leadership team with operational support and financial analysis and information to support decision making.

This position is ideal for a mid-level professional and is only open to Vietnamese nationals and permanent residents with existing authority to live and work in Vietnam.

Primary Responsibilities

Under the direction of Operations Director, the primary responsibilities of the Operations and Finance Manager can be broadly described as follows:

General

Manage the day-to-day operations and management of program offices in Hanoi and Can Tho and oversee program operational activities (domestic travel required)
Implement the program’s operational policies and procedures, as outlined in the Operations Manual. Suggest improvements to the Operations Manual and associated forms as required
Lead program operational functions including: procurement/grants, due diligence, contracting, contract administration and contract closure in line with the relevant principles of the Commonwealth Procurement Rules, Commonwealth Grant Rules and Principles, and relevant Vietnamese regulations
Oversee staff travel and their logistics, safety and security, and risk management (including fraud and corruption control strategies)
Ensure that systems and procedures supporting program implementation are appropriate and in compliance with Palladium, the Client and the Government of Vietnam policies and regulations
Contribute to the program’s work planning processes and reporting

People

Supervise the Operations Team and their functions, including on-the-job training, performance management, coaching, mentoring and professional development
Manage full HR life cycle: recruitment, onboarding, project/task allocation, mentoring and coaching (both formally and informally), growth plan management, creating opportunities and supporting career progression and offboarding
Keep abreast and ensure compliance with local legislation, in particular, Vietnamese labour laws
Ensure staff and partners are trained on program operational policies and procedures including regular refresher sessions and assuring compliance in their use

Finance

Responsible for the program’s Financial Management Systems and financial management tasks, including budget development, financial planning and forecasting, and cash-flow management.
Monitor expenditure against forecasts, payments and payroll processing, accounting, cashflow forecasting, financial acquittals and bank reconciliation in coordination with Palladium Head Office
Manage program expenditure and local banking including recording all approvals and required documentation, enter data into the program’s accounting software and undertake monthly reconciliation of the program’s bank account.
Provide day-to-day management of accounts payable processes and expenditure approvals to ensure expenditure is allocated correctly and in compliance with all relevant procedures and fraud controls, including Client sampling, audit requirements and full financial reporting.
Oversee financial aspects of grants management including budgeting, disbursements and acquittals
Oversee preparation of necessary financial reports for Government of Vietnam project partners, as outlined in the relevant ODA project documents
Ensure financial integrity, accountability and value for money in line with Palladium and DFAT requirements
Contribute to continuous improvement of financial systems, tools and guidance across the program

Relationships, Communication & Development

Develop and maintain Client and stakeholder relationships and maintain professional, respectful and effective relationships with colleagues
Train, mentor and coach more junior colleagues, supporting them to work through ambiguity and ensuring messages from leadership are supported and clearly cascaded
Self-evaluate quality of work, thrive on continuous improvement, encourage and value feedback from others and develop skills in providing balanced feedback to others
Encourage a respectful work environment through applying effective conflict resolution techniques and unbiased motivational support

Other

Other tasks as reasonably requested by the Operations Director
Travel locally and internationally, as required
Foster equality, diversity and inclusion, drawing on capabilities from within the country/region wherever possible
Comply with, and advocate for, DFAT’s policies in all aspects of implementation, including gender, disability, anti-fraud and corruption, PSEAH, child protection and environmental and social safeguards. This includes incorporating policy principles into planning and everyday work, promoting process improvements, and reporting concerns
Operate with high levels of integrity, consistent with the intent of DFAT’s Ethics, Integrity and Professional Standards Policy Manual.

Reporting Requirements

This role reports into the Operations Director. Reporting requirements may include but are not limited to:

Attendance at team meetings, other requested meetings and regional meetings (e.g. townhalls).
Regular (minimum of monthly) one to one meetings with your line manager on the status of personal Key Result Areas (KRAs), career development discussions and any other matters.
Palladium encourages flexible work practices to enhance wellbeing, productivity and team culture.

Minimum Education and Experience Required

Tertiary qualifications in a relevant discipline or an equivalent combination of relevant experience and/or education
Demonstrated relevant work experience, including experience with donor or other development agency work including: program financial management, contract and procurement management, managing stakeholder relationships, risk, fraud and compliance management, and developing and interpreting project plans
Excellent written and verbal communication skills in English and Vietnamese
Financial acumen and the ability to interpret and analyse financial reports
Sound problem solving and decision-making skills
Strong management skills with ability to mentor, coach, lead, develop and evaluate staff
Ability to work independently and as a part of a team
Strong interpersonal skills with an ability to operate diplomatically and with cross-cultural sensitivity with government, private sector, and community stakeholders

Due to the evolving nature of the program, it is possible that the incumbent may be expected to undertake duties that fall outside the remit of their original Terms of Reference as reasonably required to ensure the ongoing success of the program.

Core Capabilities

Palladium’s Core Capability Framework for APAC Projects outlines the standard of performance and behaviours expected at each level within the organisation. It also provides a benchmark for assessing areas of potential strength as well as the identification of potential skill gaps or areas for development and improvement.

The Capability Framework forms the basis of how we recruit, how we lead and the behaviours we exhibit, how we manage performance excellence and develop our future workforce.

Our capabilities link to a number of other processes, policies and guidelines including:

Performance management/ performance excellence – setting and maintaining standards and helping employees excel and develop
Career Pathways including our Career Progression Framework
Organisational design – identifying any skills gaps, outlining job roles and responsibilities
Development, growth, learning, and training
Sustainable business – going beyond compliance to ensure sustainable and ethical considerations are woven throughout everything we do. This aligns equity, diversity and inclusion; safeguarding; and environmental objectives

How to Apply

Click HERE to access the application link and submit your application online.

Closing date & time: Sunday 26 July at 11:59pm AEST / 8:59pm VNT

If this opportunity interests you, we encourage you to apply promptly, as applications will be reviewed on a rolling basis. Please note that only shortlisted applicants will be contacted.

Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at [email protected] and we will be in touch to discuss.

Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

Approval

Reviewed by:	Operations Director	Date:	24 June 2026
Approved by:	Team Leader	Effective date:	24 June 2026