Applications are currently being accepted for one full-time position as Case Manager at the Ha Noi Office of the International Bureau of the Permanent Court of Arbitration (PCA).
The PCA is an intergovernmental organization founded at the first Hague Peace Conference in 1899 to provide a forum for the resolution of international disputes through arbitration and other peaceful means. It has its headquarters at the Peace Palace in The Hague, and maintains offices in Buenos Aires, Ha Noi, Mauritius, Singapore, and Vienna. The staff of the PCA comprises approximately 90 legal, editorial, and administrative staff members of various nationalities, dedicated to facilitating the resolution of disputes involving states, state entities, international organizations, and private parties.
Working under the direction of Legal Counsel, Case Managers provide logistical and administrative support to PCA registry cases, appointing authority matters, and are expected to proactively involve themselves in a variety of ad-hoc projects.
Duties
The duties of the Case Manager include:
- General office administration including handling mail and telephone queries; coordination of workstation and office planning arrangements; ordering office equipment and supplies; scheduling meetings;
- Assisting with organizing hearings and meetings taking place in Ha Noi and worldwide in international arbitration cases and other diplomatic and professional contexts;
- Identification and management of resources and suppliers required to facilitate hearings and other case-related activities (e.g. hearing venues, court reporters, interpreters, IT/AV contractors, caterers);
- Registration and management of all case-related documents in an electronic document management system and hard-copy filing system;
- Providing secretarial and administrative support to Legal Counsel and other staff of the International Bureau;
- Photocopying, printing, and binding documents, including high-volume duplication of case files and submissions, as well as duplication of electronic files for distribution;
- Preparing budget estimates for cases, including estimates for hearings;
- Drafting, proofreading, and formatting documents to publication standard;
- Making travel arrangements, including obtaining visas for destinations worldwide;
- Liaising with internal and external contacts in a professional manner;
- Transmitting documents (mail, courier, fax); and
- Performing any other tasks as directed.
Qualifications
The ideal candidate for this position would have the following skills and qualities:
- Fluency in written and spoken English and Vietnamese, other languages are an advantage;
- Advanced competency in Microsoft Office, particularly Word and Excel;
- Strong organizational and time management skills with the ability to balance conflicting priorities under time pressure;
- A high level of attention to detail;
- Strong numeracy skills;
- Excellent communication and interpersonal skills, including the ability to communicate with cultural sensitivity and the appropriate level of formality;
- A can-do, hands-on attitude;
- Initiative and willingness to lend a helping hand;
- Accountability for delegated tasks and dedication to the work of the organization as a whole; and
- Reliability and trustworthiness.
Experience
This role could benefit from experience in or aptitude to learn about a wide variety of areas, including:
- Project management;
- Working within a judicial or law related environment, notably as a paralegal;
- Familiarity with Vietnamese administrative processes;
- Secretarial/administrative/archiving;
- Software systems, such as document management, evidence management, web content management, document archiving, secure file sharing, and collaborative working platforms; and
- IT or Audiovisual experience, particularly with reference to courtrooms.
Recruitment Policy
The PCA recruits and employs staff based on the highest standards of competence, integrity, and efficiency. Vacant posts are filled by nationals of PCA Contracting Parties based on the needs and available resources of the organization. Due regard is given to maintaining a diverse composition of staff in keeping with the international character of the institution.
Subject to a gross minimum monthly salary of EUR 850, the expected salary level will be competitive and commensurate with the experience and education of the successful candidate.
Interested applicants should send a cover letter and CV by e-mail to [email protected], copied to [email protected] and referring in the subject line to “CM Recruitment – Ha Noi”.
This is an immediate hire. We are looking to have this position filled by early November 2026. The deadline for applications is 30 September 2026. Applications will be considered on a rolling basis. Only applicants invited for an interview will be contacted.