Consultancy on the Reintegration Service Mapping

Position Title:	Consultancy on the Reintegration Service Mapping
Duty Station:	Home-based, mainly based in Ha Noi office.
Type of Appointment:	Consultancy Contract
Directly Report:
Closing Date:	30 August 2025

Established in 1951, the International Organization for Migration (IOM) is the UN’s leading agency on migration. It collaborates with key stakeholders – migrants and Member States – to promote safe, orderly, and regular migration. IOM provides services and advice to governments, migrants, and other stakeholders to enhance the benefits and opportunities of migration while addressing its challenges. In Viet Nam, since its establishment in 1987, IOM has been responding to evolving migration dynamics through a comprehensive approach to migration management, focusing on migration governance and policies, migrant protection and assistance, labour migration, as well as preparedness and resilience.

I. Project Background

Between 2022 and 2025, United Kingdom (UK) Home Office’s public data show Vietnamese nationals consistently among the most frequently identified nationalities affected by irregular migration and trafficking in persons. In just the first half of 2025, 3,044 Vietnamese nationals arrived in the UK via small boats, a 48% increase from the same period in 2024. Though there is no official breakdown of Vietnamese returnees from the UK, these high figures underscore the urgent necessity to strengthen reintegration pathways and equip returnees with the tools and knowledge to rebuild their lives securely.

A 2024 study by the Institute for Family and Gender Studies and the British Embassy Hanoi found that Vietnamese returnees from the UK face many challenges. They often struggle to access basic services such as housing, healthcare, legal aid, and job training. Most are working-aged men with limited education, and many face unemployment, debt, and financial instability which sometimes leading them to consider migrating again. While social reintegration is usually smoother, economic reintegration remains a major obstacle. The study recommends comprehensive support programs upon return to help returnees resettle safely and reduce the risk of being trafficked again.

Against this background, with UK Home Office funding, IOM UK is collaborating with IOM offices in migrants’ countries of origin on the “Improving Reintegration Outcomes for Survivors of Modern Slavery” project. Building on the July 2024–March 2025 activities from the previous phase, the project assesses the roles of police and local authorities in voluntary return from the UK and strengthens the capacity of stakeholders to support reintegration for survivors and vulnerable migrants. Key initiatives include developing a national mapping of reintegration services in seven key origin countries, such as Viet Nam, to help returning survivors access appropriate assistance.

II. Evaluation objectives

The reintegration service mapping, which includes available services addressing economic, psychological, and social-psychological dimensions, is designed to:

Create a systematic and comprehensive approach to gathering and recording information on the services accessible for returned migrants in Viet Nam.
Strengthen understanding and capabilities of key actors in both the UK and the countries where individuals return, in order to deliver trauma-informed, survivor-centred, and culturally appropriate assistance.
Enhance coordination and referral pathways in contribution to effective return arrangements.

III. Evaluation scope

The reintegration service mapping aims to systematically document services available to potential and confirmed survivors of modern slavery and human trafficking returning to Viet Nam from abroad. The services include medical, psychological, legal, social, educational, and economic support, ensuring that service providers, stakeholders, and potential and confirmed survivors of trafficking in the UK can access reliable information to support their reintegration process. This directory will serve as a practical tool to support both returnees and the UK-based organizations assisting them prior to departure as well as upon return.

The mapping will cover both national and sub-national services in Viet Nam, including specialized support for survivors (e.g., trauma counselling, legal aid) and general services (e.g., healthcare, education, employment).

The following is an indicative outline for the reintegration service mapping, which will be refined in close consultation with relevant stakeholders and the selected consultant:

Part 1: Purpose, target users and usage guidance of the mapping
Part 2: Support agencies by geographical regions/areas, including:

+ Type of organization/agency: Government agencies at central, provincial and communal levels as well as non-governmental organizations

+ Contact details: address, working hours, contact number, etc.

+ Location of services

+ Description of services: accommodation, medical assistance, education and vocational training, legal assistance, social welfare provision, etc.

+ Eligibility criteria: the population(s) they support, and under what conditions, such as if they have eligibility criteria (e.g. women only, those with confirmed status, those who have been contributing to social security, ethnic minorities, racial minorities, religious minorities, sexual minorities or individuals with disabilities), require identification, charge fees, etc.

+ Referral process: how survivors can be referred to the service providers, including any potential challenges or requirements around language or location of referring organization. Any template and guidance for referral? Any important safeguarding precautions?

IV. Methodology

It is expected that the process will begin with desk-based research to gather as much information as possible, based on the details above. Following this, telephone, video call or in person contact is expected for each service provider (as part of the information part of validation process) to:

Confirm they agree to have their service information available publicly (printed and digitally)
Provide any information that may not have been available online
Verify the accuracy of the information included
Ascertain if the service provider is able/willing to provide trauma-informed, victim-centred, gender sensitive and culturally appropriate care (and child friendly for those returning with children), including whether services are provided in line with national legislation / guidance or good practice guides.

A standardised template will be provided by IOM to gather and record the information required.

The draft directory may be shared for feedback with colleagues at both IOM Viet Nam and IOM UK, as well as with tentatively identified potential users, including relevant UK and Vietnamese support agencies. In addition, one consultation meeting will be organized to present the initial draft and collect constructive inputs from organizations/agencies in Viet Nam which are reflected in the final version.

The final output will be available in English and Vietnamese.

V. Evaluation Deliverables

Activity	Aug 25	Sep 25	Oct 25	Nov 25	Dec 25
Desk-review (5 working days) The consultant in agreement with IOM will develop: · Detailed work plan · Methodology and stakeholder consultation plan · Desk review summary
Data collection and consolidation (10 working days) Data collection shall be conducted in Excel format with all fields duly filled with accurate, clear and detailed information (covering all aspects described in the tasks above if possible)
First draft directory draft (8 working days) The consultant team will analyze collected data and draft the first mapping directory (in Word format) of a comprehensive list of services available to survivors returning to Viet Nam, using the information captured in the template but presented in a higher level of details with clear guidance, instructions and references.
Presentation (2 working days) Summarizing the service mapping in a well-structured and displayed presentation to be shared at a consultation meeting for inputs and comments.
Final directory (5 working days) Upon receiving IOM and IOM’s partners’ comments, the final directory will be completed and submitted for IOM approval. The final version will be available in Vietnamese and English.

VI. Specifications of roles

Based on the ToR, the Evaluator(s) will carry out a review of documents provided by the Evaluation Manager and draft the Inception Report for review by the Evaluation Manager. To ensure a common understanding of the evaluation process and confirmation of working modalities, the Evaluation Manager, in collaboration with relevant stakeholders, will arrange relevant meetings to agree on the working plan as outlined in the Inception Report.

The Evaluation Manager will be responsible for arranging interviews with project stakeholders and engaging in the Evaluation Advisory Group (EAG) throughout the process. The presentation on the initial findings following conclusion of the data collection and preliminary analysis will allow for any obvious oversights, misinterpretations, or information gaps to be identified and addressed before the Evaluator(s) begins drafting the full report. A draft report will then be developed and submitted to the Evaluation Manager within the timeframe indicated during the Inception process after the debrief and then finalized based on comments from the Evaluation Manager.

Once approved by the Evaluation Manager, the report, brief, and evaluation-related documents will be shared with IOM’s regional office and specialists as needed. Once confirmed and reviewed, it will be shared with the donor and with IOM’s Office of the Inspector General.

IOM expects the assignment to be fully completed by 28 February 2026.

In their Technical Proposals, candidates will provide a timeline for project activities and deliverables submission that is consistent with the completion timeframe indicated above.

Submission of Application

IOM is looking to receive proposals from individuals or consultant teams, preferably combining national and international members, to carry out the required work.

VII. Consultancy responsibilities

The selected consultant will:

Conduct a comprehensive desk review of available reintegration services in Viet Nam
Facilitate data collection with key stakeholders involved in reintegration assistance, including IOM and other support agencies
Develop an initial draft directory of the reintegration service mapping
Prepare and lead the presentation of the first draft of the service mapping, collect feedback, and refine as needed
Finalize and deliver the complete mapping directory in Vietnamese and English.

VIII. Qualifications and Experience

Education 

Post graduate degree in social / political sciences or a related field.

Competencies

Post graduate degree in social / political sciences or a related field.
Demonstrated expertise and experience (at least 5 years) in research, designing assessment frameworks and tools.
Extensive understanding of general assistance services available in Viet Nam.
Proven capacity and experience in providing consultancy services for other organizations.
Excellent written and spoken Vietnamese and English and presentational capacities.
Demonstrated ability to deliver quality results within strict deadlines.
Demonstrated experience in the area of human trafficking and modern slavery, including survivor needs and support (advantageous).

IX. Proposal submission 

Cover letter expressing interest and outlining relevant experience
Curriculum vitae detailing qualifications, experience, and references
Samples of previously developed guidelines or manuals, reviews of similar topics
Proposed work plan for the consultancy
Financial proposal (rate per working day and operational costs).

Applicants should submit their applications via email, addressed as “Application for the Final Evaluation of the TMSV project” via email to the following address: [email protected] . All submissions with complete set of documents should reach IOM no later than midnight (GMT+7) on 30 August 2025.