Local vendor to provide services to develop 01 E-learning course on Food Handling

TERMS OF REFERENCE

Title:	Local vendor to provide services to develop 01 E-learning course on Food Handling
Activity:	1122 series (1122.9)
Timing:	August 2025-February 2026
Rate:
Level of Effort:

Background

The Safe Food for Growth (SAFEGRO) Technical Assistance (TA) Project supports the Government of Vietnam in strengthening access to safe, competitive, and high-quality agri-food products. The project aims to improve the health and well-being of Vietnamese consumers—both women and men—while also generating inclusive benefits for poor farmers and other key actors along the food value chain. SAFEGRO brings together Canadian and international expertise to support the development of a modern, risk-based food safety management system adapted to Vietnam’s context. Drawing on the technical experience of the Canadian Food Inspection Agency (CFIA), the Canadian Executing Agency (CEA), including Alinea and the University of Guelph, and other leading food safety institutions, the project facilitates the transfer of global best practices to Vietnam’s evolving food safety ecosystem.

One of the project’s key objectives is to improve the performance of national and sub-national governments in food safety regulation enforcement along the value chain to meet international standards. To achieve this objective, the project includes an intervention focused on developing E-learning courses on Food safety. These E-learning courses are designed to ensure that government officials and relevant agencies receive comprehensive training on food safety policies, laws, and regulations. To support this effort, the project seeks to recruit a service provider who will be responsible for developing 01 E-learning course on Food Handing which will be hosted on the project partner- the Institute of Management for Agriculture and Rural Development (IMARD)’s Learning Management System (LMS). This e-learning course provides essential knowledge on food safety and hygiene practices for individuals working directly with food. The course covers a range of tentative topics to ensure the safety of both food handlers and consumers such as (1) Identify and control food safety hazards, including biological, chemical, and physical contaminants (2) Apply good practices for food safety (3) Solutions for food safety in specific productions (4)Comply with legal requirements and industry standards for food handling. The content of course on Food Handling will be provided by the project. The course is self-paced and consists of interactive modules, videos, reading material, scenarios, case studies and quizzes for learning in 8 hours.

Objectives: The objective of this assignment is to engage a qualified service provider to design, develop, and deliver a comprehensive, engaging, and SCORM-compliant e-learning course on Food Handling, tailored to the needs of learners.

Scope of Work

The selected service provider will work with the project Training Coordinator and the Food Safety Specialist to be responsible for:

Review learning content.
- Review learning contents provided by the SAFEGRO.
- Develop a course development plan based on the discussion and agreement with the project.
Instructional Design
- Structure the course into logical modules/units based on the content provided by the project team.
- Include interactive elements such as quizzes, case studies, animations, and scenarios.
- Ensure accessibility and user-friendliness.
Multimedia Production
- Develop high-quality visuals, voiceovers, and animations.
- Ensure compatibility with the project partner’s LMS (SCORM 1.2 or 2004 format).
Technical Integration
- Test and ensure full functionality on the project partner’s LMS. ü Provide technical documentation and user guides.
Training and Support
- Provide a training session for administrators on course management.
- Offer post-launch technical support for a defined period.

Output and deliverables:

The service provider is expected to provide required technical work with detailed tasks and deliverables as follows:

No	Main task	Deliverables	Timing
1	Review the learning materials provided by the project and make plans and storyboard to develop 01 Elearning course on Food Handling (FH).	01 Incepon report with work plan and storyboard is available to share	Aug-Sep 2025
2	Desgin 01 Elearning course with duraon of 8 learning hours: Design a modular course structure (e.g., Introducon, Core Concepts, Case Studies, Assessment). Develop 20 animaon videos, each video is for 1.5 – 3 mins. Define the sequence and flow of content to support progressive learning. Include checkpoints for reflecon and knowledge reinforcement. Create a detailed storyboard outlining screen-by-screen content, interacons, and media elements. Include guidance for visual and audio elements (e.g., animaons, voiceovers). Apply adult learning principles (e.g., relevance, self-direcon, problem-solving). Use a mix of instruconal methods: storytelling, scenario-based learning, microlearning, and gamificaon. Incorporate real-life examples and culturally relevant content. Design interacve elements such as: Click-to-reveal content Drag-and-drop exercises Scenario-based decision-making Knowledge checks and quizzes Ensure interacvity enhances learning, not just engagement. Develop formave assessments (quizzes, knowledge checks) throughout the course. Design a summave assessment (final quiz or test) aligned with learning objecves. Include feedback mechanisms for correct and incorrect answers.	1st draft version of the elearning course on FH for review	Oct-Nov 2025
3	Revise the courses based on the feedback from the project partners (project team, IMARD, Vietnam Food Control…)	2nd draft version of the elearning course on FH for review	Nov 2025
4	Revise the course based on the feedback from the pilot training (provided by the project)	3rd draft version of the elearning course on FH for review	Dec 2025
5	Finalize and upload the final version of Elearning course on FH (which will be approved by IMARD’s Scienfic council) to the project partner’s LMS	Final SCORM-compliant Elearning course package on FH is available on the project partner’s LMS	Jan 2026
6	Develop a manual for user and administrator of	01 manual for the course user administrator developed and shared.	Jan 2026
7	Faciliate 01 training session to the project partner’s LMS administrators	01 training session for the project partner’s LMS administrators	Feb 2026

Required qualifications and experiences:

Proven experience in developing e-learning content, especially in the field of food safety.
Expertise in instructional design and adult learning principles.
Proficiency in multimedia production and SCORM packaging.
Familiarity with LMS platforms, preferably the project partner’s LMS.

Reporting: The selected service provider will report to the SAFEGRO Project Manager and work closely with the Training Coordinator and Food Safety Specialist.

Evaluation Criteria

Proposals will be evaluated based on:

Technical approach and methodology
Relevant experience and portfolio
Qualifications of the team
Cost-effectiveness
Timeline and work plan

QM standards will be applied to evaluate the E-learning course: Please take reference QM standards in Annex 1 for more details.

Submission Requirements

Interested service providers should submit documents as listed below to email [email protected] no later than 18 Aug 2025 to:

Technical proposal (approach, methodology, timeline)
Financial proposal (detailed budget)
Company profile and relevant experience
At least two references or samples of similar work

ANNEX 1: QM STANDARD TO REVIEW AND EVALUATE E-LEARNING COURSE