Vice Program Manager

Anh Chi Em program & Entrepreneurs du Monde

are seeking

Vice Program Manager (Vietnamese nationalities only)

Duty station: Dien Bien, Vietnam

ACE’s VISION & MISSION:

Vision:

“ A green world, a community with happiness, sustainable development and equal opportunities “

Mission:

“ To empower the poor and vulnerable people in remote areas through the provision of responsible financial and capacity building services in a sustainable way”

PRESENTATION

Entrepreneurs du Monde (EdM), a French non-governmental organization, supports the economic integration of families in very precarious situations and facilitates their access to essential goods and services. Thus, these families gain autonomy and improve their living conditions. To achieve its mission, EdM promotes the emergence of sustainable local organizations through 4 areas of activity: social microfinance, access to energy, agro-entrepreneurship, and professional integration and support for entrepreneurs. For more information: https://www.entrepreneursdumonde.org/

Anh Chi Em program (ACE) is a microfinance program created by EdM in 2007 to operate microfinance activities in Dien Bien province based on the following legal basis:

Operational Registration issued by Department of Foreign Affairs belonging to Ministry of Foreign Affairs
Microfinance Program Registration issued by State bank of Vietnam
Memorandum of Understanding with the People’s Committee of Dien Bien Province.

ACE’s capacity building services and pro-poor financial services have been designed and intrinsically combined to promote a social and sustainable approach of microfinance adapted to the needs of the most vulnerable, mainly Black Thai women living of farming activities.

As of end of May 2025, ACE supports 4117 beneficiaries through its 32 staff allocated in between the Head Office and 4 branches. The ACE program’s 2024 expense budget is approximately 5.8 billion VND. For more information: https://anhchiem.org/.

ABOUT THE POSITION

The role of Vice Program Manager (VPM) entails providing strategic support to ACE’s management team to enhance organizational effectiveness and ensure sustainable development, with a special focus on human resources management and leadership, social and environmental performance, operational and legal compliance. The position holder works closely with department managers to strengthen their capabilities, improve processes, and maintain high standards of balance of social and financial performance of ACE.

Tasks and responsibilities

Under the responsibility of the EdM representatives/Program Manager (EdMR/PM) and in collaboration with the management team, the VPM will:

1. Support human resources management and development

Define and prioritize the program’s human resource (HR) objectives according to the needs expressed by all staff;
Support the Finance, Admin and HR Manager (FARM) in structuring the HR department by creating and updating procedures and related tools, in line with regulatory requirements;
Participate in the dissemination of best practices to attract and retain talent, to promote active collaboration and team cohesion, depending on the resources available;
Strengthen ACE’s positioning as a socially and humanly responsible employer (antidiscrimination, gender, inclusion, etc.);
Guide implementation of HR digitalization initiatives for improved efficiency

2. Lead social and environmental performance management

Analyze and monitor the achievement of social and environmental objectives
Coordinate and actively participate in the implementation of social and environmental performance related activities and resulting action plans (satisfaction surveys, social audit, etc.)
Facilitate training to disseminate results and build-up cohesion around ACE social mission o Participate in the social and environmental strategy and indicators review when needed

3. Ensure operational and legal compliance

a) Operational compliance management

Conduct regular branch and field visits to assess the level of compliance of operational staff (Branch Manager, Branch Assistant, Community Credit Officer, Social Worker, Agricultural worker/Veterinarian) with policies and procedures relating to operational activities;
Report and exchange with heads of department on non-compliance identified, suggest recommendations (policies to be adjusted, training to be facilitated, etc.), and facilitate their implementation;
Well coordinate with the Internal Control and Audit team to identify and mitigate the operational risks;

b) Legal compliance management

Support the application of license renewal process with authorities
Conduct research on legal compliance of EdM/ACE by coordinating with ACE departments
Review and maintain awareness of legal and regulatory changes affecting EdM/ACE

4. Support fundraising and external relations

Support grant proposals and donor reports
Support relationship building with local authorities
Support relationships with partners and networks

5. Others

Actively prepare and participate in ACE Management Committee and other staff meetings;
Assist Program Manager with report writing and presentation for internal and/or external use

PROFILE:

Education: Bachelor’s or Master’s degree in business administration or economics or finance

Language: Fluent/proficient in Vietnamese and English (other local languages are a plus)

Professional experience: At least 5 years of experience in management positions including significant HR management responsibilities.

Prerequisites:

Strong social values and willingness to actively participate in community development
Strong background in human resources management and leadership
Strong management and organizational capacities in perfect autonomy
Experience in supporting and transferring skills to staff
Good writing and communication skills
Strong proficiency in use of technology and digital tools
Willingness to spend time in the field with operational staff
Ability to empathize with the challenges faced by vulnerable and marginalized communities
High level of integrity

Desirable qualities:

Experience in microfinance or development sector
Experience in legal compliance management
Prior experience in social performance management
Knowledge of environmental sustainability practices
Experience in donor relations and fundraising
Background in change management
Experience working with multicultural teams
Demonstrated success in organizational development initiatives
Field experiences working with vulnerable communities

CONDITIONS:

Status: Fixed-term contract (2 years) with possibility of extension
Post based in Dien Bien with regular field visits
Start date: As soon as possible
Salary: Based on experience, qualifications and in consistency with ACE’s financial and human resources
Willingness to travel to remote villages by motorbike when needed.

DOCUMENTS TO BE TRANSMITTED:

Curriculum Viate (maximum 4 pages)
Letter of motivation to be written in the English language including a presentation of your most beautiful achievement related to the position to be filled (in 1 page)

Please send applications under the subject “Vice Program Manager” to: [email protected]

Note: Incomplete applications will not be considered. CVs longer than 4 pages will not be considered.